01/10/2025

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​Daralyn Charleton

 

My FSP number:         1010798

My Contact Details:    Address:          9 Hopetoun Street, Freemans Bay, 1011, Auckland

                                     Phone:             021 222 8747
                                     Email:              daralyn@theinsuranceadviser.co.nz

 

I am a financial adviser and provide advice on behalf of Virtual Communications Limited Trading as The Insurance Adviser, FSP1006610, who are licensed as a Financial Advice Provider by the Financial Markets Authority.

 

​Both Virtual Communications Limited and I are registered on the financial service providers registry, which can be viewed at

fsp-register.companiesoffice.govt.nz

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Our mission is to empower Kiwis to secure their financial future by providing advice to educate and inform, so you can make the best decision.

 

Relevant History / Qualifications

I hold the New Zealand Certificate in Financial Services (Level 5) with the Investment Strand , meeting the legal requirements for giving Financial Insurance Advice and KiwiSaver investment advice only in New Zealand. In addition to this I am studying to complete my Insurance Strand.
 

I bring a background in insurance, telecommunications, and finance, supported by a BA in Sociology, a Masters in Business in Management.

My career has always centered on people management and customer satisfaction. I’m passionate about financial literacy making advice clear, practical, and easy to act on.

My Services    

The conditions of my licence allow me to provide the following financial advice services:

• KiwiSaver Investments only

 

KiwiSaver

I also provide personalised advice on KiwiSaver, limited to the providers we have chosen to work with. As part of my service, we will discuss your risk profile and I will recommend a KiwiSaver fund that matches your investment timeframe and tolerance for risk.

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I do not offer investment planning or retirement planning services.

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For Managed Funds, I can refer you to the service providers listed below. I will receive a commission for referring you. This commission is an ongoing payment of 0.2% - 0.25% of your account balance, paid from the revenue they receive from your fees.

Providers I work with           

• Pathfinder                                 

• Milford Asset Management    

• Generate                                  

• Booster                                                                      

 

How am I paid?

I do not charge our clients any fees for providing personalised advice on KiwiSaver. I am paid through the providers who may pay us an upfront fee, and a small amount of ongoing commission based on funds under management.

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General Insurance

I do not provide advice on general insurance; however, I can refer you to a general/commercial insurance broker for which I may receive a referral fee. Referral commissions range from 3.75% to 6.25% of each premium, depending on which insurance products you put in force, after taxes and levies.  

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How I manage conflicts of interest and put your interests first

As mentioned, the services I/we offer are provided free of charge because Virtual Communications Ltd/The Insurance Adviser is paid by the providers when one of their products is taken up on the back of my/our recommendation.
 

To ensure that I/we always put your interests first:

• We follow a proven 6-step advice process that puts client’s needs at the heart of the advice process

• We identify and disclose the maximum level of commission I may get on the back of our recommendation

• If our recommendation involves replacing the cover, we will provide a comparison of covers and explain what the recommended provider offers that your existing cover does not.  We will also let you know if there is anything your existing provider covers that the recommended provider will not

• All our recommendations are provided in writing with an explanation as to how they are based on your individual needs

• The Insurance Adviser completes internal and external reviews of my advice process to ensure I follow a thorough review process that puts client interest first

 

 

Duties

Under the Financial Markets Conduct Act 2013, it is the duty of a license holder to ensure:

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• We will ensure that the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct) are met. These form part of the wider regulatory regime for financial advice and ensure I have the expertise necessary to provide you with advice

• Priority is always given to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice

• We will exercise care, diligence, and skill is exercised that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances

• We will meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice

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What if something goes wrong?

We value the ability of our clients to provide feedback about the service they have received as well as the opportunity to put it right if you are unhappy with any aspect of our service.

 

If you would like to raise concerns about the service you have received, we have an internal complaint process that we will follow when we receive your formal complaint.

 

Our internal process involves:

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1. Requesting your complaint in writing

2. Acknowledging receipt of your complaint within 2 working days of receipt

3. Investigating your concerns by speaking with all the involved parties and reviewing all the documentation we hold on file.

4. Provide a formal written response within 28 days of acknowledging your concerns.

 

If you would like to provide feedback or make a complaint, please send your email to: office@theinsuranceadviser.co.nz

 

If you are unsatisfied with the outcome of our internal complaints process, you are able to escalate it to our dispute resolution scheme:

 

Scheme:                      Financial Dispute Resolution Service (FDRS)

Address:                      Level 4, 142 Lambton Quay, Wellington 6011

Telephone number:   0508 337 337

Email address:            fdrs.org.nz

 

They are an independent dispute resolution service provider that helps resolve complaints about financial service providers, free of charge.